Building Professional Services or Moac 70 620

Building Professional Services: The Sirens' Song

Author: Thomas E Lah

How to build a winning professional services organization.

Companies worldwide are discovering outstanding growth opportunities in professional services-but building professional services organizations at "product-centric" firms can be extremely challenging. Now, three leading experts present a comprehensive guide to creating professional services organizations, managing them to maturity, and delivering both quality services and superior margins. Building Professional Services introduces a complete, practical framework for delivering the full spectrum of professional services—from support and education services to managed, consulting, and productized services.

• Managing the professional services business at every stage of its lifecycle


• Focusing on the key factors that drive success: revenue, references, and repeatability


• Responding to the unique challenges faced by professional services in product-based companies


• Aligning services with the rest of the organization


• Establishing effective metrics and business review processes


• The four phases of building a successful professional services organization


• Frameworks for organization, project delivery, solutions development, and operational infrastructure


• Customer engagement models and workflows

Drawing on their experience working with leading technology service providers, the authors cover every aspect of professional services: strategy, tactics, and operations. From financial models to customer relationships, Building Professional Services will help you transform the promise of services into a profitablereality.

"This book is a significant contribution and a practical guide to a fast-evolving frontier. With clearly expressed views and recommendations, it will stimulate both thought and action."

—David H. Maister, co-author of First Among Equals

"Extraordinary insight into the issues faced when building a professional services business unit at a product company."

—Kenneth Coleman, Sr.
Vice President of Silicon Graphics
and retired CEO of K&S Solutions

Harris Kern's Enterprise Computing Institute SeriesSolutions for IT Professionals.

Booknews

Offers advice to companies that sell software products and are considering expanding their business to consulting services. The authors discuss the importance of defining the mission, objectives, guiding principles, and target business model of the professional services units, and identify the roles of the sales, service delivery, product engineering, and marketing departments. Annotation c. Book News, Inc., Portland, OR

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Moac 70-620: Microsoft Windows VistaClient Configuration

Author: Microsoft Official Academic Cours

This Microsoft Official Academic Course prepares the student for the new Microsoft Cerfified Technology Specialist examination, 70-620. It is a complete program of textbook, lab manual and software, and provides the beginning information and hands-on practice students need to build the knowledge and skills needed for IT Professional certifications as Enterprise Support Technician, Network Systems Administrator, or Network Systems Engineer, using Windows Vista.

Table of Contents:

Microsoft Windows Vista Client, Configuring, 70-620 Textbook

1.                        Introducing Windows Vista

2.                        Installing Windows Vista

3.                        Configuring System Settings

4.                        Working with Users and Groups

5.                        Configuring Network Connectivity

6.                        Configuring Windows Vista Security

7.                        Configuring Windows Vista Applications